Terms and Conditions – RAM TRAINING LIMITED
1.1 In these Terms and Conditions
“Events” means the activities/experiences offered by Ram Training Limited including but not limited to SWAT training packages, Zombie Boot Camp, Zombie Riot, Zombie Blitz, Aliens Experience, Wolfmen Experience, Asylum Experience and Riot Training Experience, “an event” means 1 of them.
1.2 “Ram” means Ram Training Limited.
a) By agreeing to purchase a ticket for an Event, you are accepting that these Terms & Conditions form part of your Agreement with Ram.
b) You understand that by purchasing your ticket you are agreeing to accept these Terms & Conditions. You are asked to pay special attention to the provisions relating to liability and cancellations. Nothing in these Terms & Conditions affect your statutory rights to the extent that we are not permitted by law to exclude them.
2. Your obligations
2.1 By purchasing your ticket you are agreeing that you are over the age of 16 (age 14 for Zombie Blitz) and have appropriate mental capacity to agree to those Terms and Conditions and to take part in the Event for which you have purchased a ticket.
2.2 You confirm that on arrival at the site for the Event you are sober, have not drunk any alcohol or taking any illegal or legal substances which could affect your participation in the Event.
2.3 By purchasing a ticket you are certifying that you do not have any health problems either current or underlying and that you have a high level of fitness to allow you to take part in the Events which are physically challenging and involve a high level of physical exertion.
2.4 If you do have any previous injuries, ongoing medical conditions or underlying health problems you agree that you have disclosed these to Ram in writing prior to purchasing your ticket and you have provided a letter of “medical clearance” from your GP to confirm that you will be well enough to take part in the Event.
2.5 You agree that you will not go beyond your capabilities during the Event or engage in risky or reckless behaviour that puts yourself or other participants in the Event in danger.
2.6 You understand that the activity is inherently risky and involves (including but not limited to), using a paint marker, air soft gun, pyrotechnic and possible malfunction of the equipment used whilst taking part in the training activities.
2.7 You understand that the Event will involve an obstacle course set up to test your ability to overcome obstacles which are inherently risky and it is likely that you will trip or fall over some of the obstacles. You accept the risk of taking part in the Event with full knowledge of the obstacle course.
2.8 You accept that the Event will involve physical contact with the other participants and Ram staff members. You accept that this contact may result in bruising and minor injury and/or in some circumstances more serious accidental injury. You accept that the Events are full contact kinetic events.
2.9 You accept that the Event will use flashing/strobe lights, and at times you will be in confined spaces and poorly lit rooms and corridors. You confirm that you are aware of this and that you do not have any health conditions which will prevent you from being able to take part in this Event.
2.10 You agree to accept the responsibility of your own safety and the risks involved in taking part in the Event.
2.11 You agree that if you become unwell or develop any health conditions following signature of these Terms, that you will immediately disclose the same to Ram and that Ram in their discretion will decide whether or not you can continue to partake in the Event. You will not be entitled to a refund from Ram if, in its absolute discretion, Ram decides that you are unable to take part in the Event for health reasons.
2.12 You agree that in taking part in the Event you will comply with the rules and instructions issued to you by Ram staff members both prior to and during the Event whether verbally or in writing.
2.13 You agree that you will not use unnecessary or inappropriate physical contact with participants and Ram staff members during the Event.
2.14 You agree to comply with the site safety brief you will be given immediately prior to Event at all times during and after the event as appropriately instructed.
2.15 You agree to wear the minimum personal protective equipment you are issued with in accordance with the instructions of the Ram staff both during and ancillary to the Event when on site. In particular, you agree to wear the visor/safety goggles upon receipt in the correct manner covering the face and eyes, when using paint markers and when undergoing riot training. You must also wear the visor down when taking part in missions and activities. You understand that failure to wear the visor/safety goggles may result in your exclusion from the Event and can result in facial injury or injury to the eyes.
2.16 You agree that you will not damage the property of Ram Training or the property of participants or third parties during the Event.
2.17 You agree not to act in a manner that endangers any member of the Ram team/staff or any other participants or members of the public during the Event.
3. The Event Times
3.1 You must arrive at least 30 minutes prior to the Event designated start time, or if instructed by us on booking, any earlier time specified. You will not be able to take part in the Event if you arrive late as this will be deemed to be a cancellation by you and you will not be entitled to a refund of ticket price.
3.2 If you miss part or all of the safety briefing on site prior to the Event and during the Event, we reserve the right to stop you from participating in the Event and you will not be entitled to a refund or partial refund in those circumstances.
4.1 In order to book an Event, we may require a deposit from you if you book more than 28 days prior to the Event. Full payment will be required if you book within 28 days prior to the Event. If you book within 28 days of the Event we will require full payment upfront on booking. Remaining balance payments must be made prior to the 28 days before the event. A final payment date will be provided upon confirmation of receipt of the deposit payment (50%). All negative amendments to group sizes but be made prior to the 28 days before the event.
4.2 Method of payment to Ram for an Event must be made via BACS. Ram do not accept debit or credit cards or PayPal/cheques. Failure to make payment via BACS at the time specified above could lead to cancellation of your place on an Event.
5.1 By booking an Event, you are booking a leisure event for activities on a specific date at a specific time, and in accordance with the Distance Selling Regulation, once the booking is in place, your right to cancel without penalty ends.
5.2 If you cancel your booking on an Event prior to 6 weeks before the date of the Event, you will lose a 20% admin fee on the deposit paid.
5.3 If you cancel your booking on an Event prior to 28 days before the date of the Event, you will lose any deposit paid which will be non-refundable.
5.4 If you cancel within 28 days of the Event, you will lose the full ticket price and not be entitled to a refund of monies paid for that Event from us.
5.5 In order for you to cancel your place on the Event, we require notice in writing to our address set out above. The date of cancellation will be deemed to be the date of receipt by us of your notice.
5.6 If you cancel for any reason, including health reasons, traffic problems, or if you have deemed to have cancelled due to not arriving for an Event on time, then you will still not be entitled to a refund and any cancellation made by you (or deemed to have been made by you by a failure by you to comply with any of these terms), will result in the deductions as set out above and no refund will be given if the cancellation occurs within 28 days of the date of the Event in any circumstances.
5.7 Any changes or cancellations to your booking are not accepted when we agree to them in writing prior to the Event.
6. Limitation of Liability
6.1 Ram, their employees, the Directors and Officers, sub-contractors and sponsors shall have no liability to you for any unforeseeable loss or damages arising from your booking and participation in the Event including your attendance on the site before and after the Event , including for loss of profit or consequential loss or damages or special loss or damages.
6.2 Ram, their employees, Officers, Directors, sub-contractors and sponsors shall not be liable for loss or damage to your property including vehicles parked at the car park.
6.3 Ram, their agents, employees, sub-contractors, Directors, Officers or sponsors, shall not be liable for any loss attributable to:-
i. your breach of these terms and conditions or your own carelessness/fault;
ii. a third party unconnected with the provision of the Event and Ram; or
iii. Events which Ram could not have foreseen or forestalled even if they have taken reasonable care.
6.4 The maximum aggregate liability of Ram, including their employees, Officers and Directors, their sub-contractors, and sponsors shall be the Ticket Price for the Event you have booked with them.
6.5 These exclusions of liability clauses apply the fullest extent permitted by law and nothing in these exclusion of liability clauses seeks to exclude liability in respect of death or personal injury caused by Ram’s negligence, or any fraudulent misrepresentation by Ram.
7. Ram’s rights to Cancellation
7.1. Ram reserves the right to cancel the Event for reasons such as bad weather, or other reasons at their absolute discretion.
7.2. In the event that Ram need to cancel an Event, they will contact you and endeavour to reschedule of booking to a mutually convenient date (as far as practicable). You will be able to choose a date up to 3 months after the original booked date subject to availability.
7.3. In the event that Ram are unable to offer you an alternative date within 3 months from the cancelled Event date, you will be provided with a refund of the Ticket Price.
7.4. Ram reserves the right to change the timing or dates of Events at all times.
8. Rearranging/Rescheduling Events
8.1 Ram at their absolute discretion may allow you to reschedule your booking to a later Event provided they receive written notice from you at least 10 days before an Event is due to take place. If you wish to do this, and Ram agree to this (subject to their operational requirements and their absolute discretion) you agree to pay an administration charge per person as well as any difference in the cost of Event forthwith. The fee to rebook the date of your experience is 20% of the ticket value.
8.2 If you have received a voucher from Ram which is due to expire or has expired and is not more than 3 months over its expiry date, Ram will agree to extend your voucher to book you onto an Event within 2 months from the date of extension for an agreed administration fee of £20.00, plus any additional costs payable for the selected Event.
9. Customer Information
9.1 You agree to provide us with full contact details and correct contact details including a contact telephone number and your address upon making your booking. Failure by you to provide us with correct contact details may result in you being unaware of any alterations or cancellations of Events.
9.2 We will comply with the principles of the Data Protection Act 1998 in respect of processing your information.
10. Trademarks/Brand Names
10.1. Ram Training Limited is a brand and we do not authorise anybody to use our registered and unregistered rights in our trademarks, domain names, names and logos. These are our intellectual property rights and nobody is authorised to use them without our express written permission.
11.1 All bookings will be subject to these Terms & Conditions without exceptions.
11.2 All customers will have been deemed to have been made aware of these Terms & Conditions and will have accepted them in their entirety and without exception as part of their booking with us. No verbal or other communication overrides these Terms & Conditions in any respect whatsoever, unless they are made in writing between the parties and signed by a Director on behalf of Ram.
12.1 Ram will not be liable to you for any circumstances beyond its reasonable control which cause a delay or failure for Ram to carry out any of its obligations to you under these Terms & Conditions and any delays or cancellations to Events, including but not limited to any strike, lockout, extreme weather conditions, acts of God, war, civil disorder or other industrial action/disputes.
13.1 This Agreement contains the entire Agreement between you and Ram and supersedes all previous agreements between Ram and you, and may not be modified except by an instrument in writing signed by both parties.
13.2 You acknowledge that have not relied on any representation, warranty or other provision provided by Ram at the time of booking, except as expressly provided in this Agreement.
13.3 If any provision of these Terms & Conditions are held by a Court or other competent authority to be void or unenforceable in whole or in part, the other provisions of these Terms & Conditions and the remainder of the affective provisions shall continue to be valid.
13.4 This Agreement shall be given by and construed in all respects in accordance with the laws of England and you agree to submit to the exclusive jurisdiction of the English Courts.
13.5 Any failure by Ram to enforce any of its rights under these Terms is not to be regarded as a waiver of those rights.
WEBSITE DISCLAIMER and TERMS and CONDITIONS
RAM TRAINING LIMITED
Welcome to our Website. If you continue to use and browse this website you are agreeing to comply with and be bound by our Website Terms and also our Customer Terms & Conditions which is set out on the attached link.
These Website Terms and Disclaimer sets out important information about our Website (“Website”). Please read this carefully as it affects your rights and liabilities under the law. If you do not agree with our Website Terms, please do not use our Website. If you have any questions about our Website Terms, please contact Natalie Clements on firstname.lastname@example.org
1 Use of website
1.1 This Website is provided to you for your personal use subject to these Terms. By using the Website you agree to be bound by these Terms.
1.2 We may update these Terms from time to time for legal or regulatory reasons or to allow the proper operation of the Website. Any changes will be notified to you via a suitable announcement on the Website. The changes will apply to the use of the Website after we have given you notice. If you do not wish to accept the new Disclaimer you should not continue to use the Website. If you continue to use the Website after the date on which the change comes into effect, your use of the Website indicates your agreement to be bound by the new Disclaimer.
2 Intellectual property
The content of the Website is protected by copyright, trade marks, database right and other intellectual property rights, as well as unregistered design rights. This material includes but is not limited to a design, layout, look, appearance and graphics. You may retrieve and display the content on the Website on a computer screen, store such content in electronic form on disk (but not on a server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Website without written permission from the Company (Ram Training Limited).
3 Availability of the website
We cannot promise that the Website will be fault-free. If a fault occurs with the Website you should report it to email@example.com and we will attempt to correct the fault as soon as we can. Your access to the Website may be occasionally restricted to allow for repairs, maintenance or the introduction of new content. We will attempt to restore access as soon as we reasonably can.
4.1 The Website provides content from other internet sites or resources and while the Company tries to ensure that material included on the Website is correct, reputable and of high quality, it does not make any warranties or guarantees in relation to that content. If the Company is informed of any inaccuracies in the material on the Website we will attempt to correct the inaccuracies as soon as we reasonably can.
4.2 Part of the Website may contain advertising and sponsorship. Advertisers and sponsors are responsible for ensuring that materials submitted for inclusion on our Website complies with the relevant laws and codes. We will not be responsible to you for any error or inaccuracy in the advertising and sponsorship material on this Website provided by advertisers and sponsors other than the Company. .
4.3 The Website may include links to other websites and material which are beyond the control of the Company . The Company is not responsible for the content on any site outside this Website.
4.4 If we are in breach of these Terms, we will only be responsible for any losses that you suffer as a result and to the extent that they are a foreseeable consequence of both of us at the time you use the Website. Our liability shall not in any event include business losses such as lost data, lost profits or business interruption.
4.5 Your use of any information or materials on this Website is entirely at your own risk, for which to the fullest extent permitted by law, we shall not be liable. It is your own responsibility to ensure that any products, services or information available through this Website meet your specific requirements.
4.6 This clause 4 shall not limit or affect our liability if something we do negligently causes death or personal injury.
5.2 These Terms will be subject to the laws of England and Wales. If you want to take court proceedings, you must do so within the United Kingdom.
5.3 We make no promise that the materials on the Website are appropriate or available for use in locations outside the United Kingdom, and accessing the Website from territories where its contents are illegal or unlawful is prohibited. If you choose to access the Website from elsewhere, you do so on your own initiative and are responsible for compliance with local laws.
5.4 If you have any queries please contact firstname.lastname@example.org
6.1 You may not use this Website for any of the following purposes:-
i. Disseminating any unlawful harassing, libellous, abusive, threatening, harmful, vulgar, obscene or otherwise objectionable material that is breaching any laws.
Transmitting any material that encourages conduct that constitutes a criminal offence or otherwise breaches any other applicable laws, regulations or code of practice.
Interfering with any other persons use or enjoyment of the Website; or
Making, transmitting or storing electronic copies of materials protected by copyright or unregistered design rights without the permission of the Company.
You agree to be responsible for our losses and costs resulting from your breach of this Clause 6.